SCORM Compliant Package-SITXCCS016 Develop and manage quality customer service practices Class Activity Book Units of competency SITTPPD008 Develop

Units of competency SITTPPD008 Develop tourism products SITTPPD007 Research and analyse tourism data BSBMKG605 Evaluate international marketing opportunities * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AURTTK102 Use and maintain tools and equipment in an automotive workplace AURTTF101 Inspect and service petrol fuel systems AURTTB101 Inspect and service braking systems AURASA102 Follow safe working practices in an automotive workplace AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURETR112 Test and repair basic electrical circuits AURETR123  Diagnose and repair spark ignition engine management systems AURETR125 Test

Units of competency SISOPLN001 Finalise operation of outdoor recreation activities SISOEQU001 Handle horses SISOPLN002 Plan outdoor activity sessions RGRPSH308 Provide first aid and emergency care for horses or other equines SISOFLD002 Minimise environmental impact SISOEQU003 Ride horses on tracked trail rides SISXCCS001 Provide quality service SISOPLN005 Interpret weather and environmental conditions for outdoor recreation activities SISOEQU010 Identify hazards

Core units AMPCOM401 Build productive and effective workplace relationships AMPQUA401 Support food safety and quality programs AMPQUA402 Maintain good manufacturing practice in meat processing AMPWHS401 Monitor workplace health and safety processes Electives BSBCMM412 Lead difficult conversations BSBHRM413 Support the learning and development of teams and individuals BSBLDR411 Demonstrate leadership in the workplace BSBLDR412 Communicate effectively as a workplace leader BSBLDR414 Lead team effectiveness BSBOPS404 Implement customer service strategies BSBPEF402 Develop personal work priorities BSBXCM401 Apply communication strategies in the workplace * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-SITXCCS016 Develop and manage quality customer service practices Class Activity Book Units of competency SITTPPD008 Develop* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.